FAQ
In case you were wondering...
Find answers about our products
Products
What are Caroza Lashes made of?
Our lashes are made with premium, lightweight synthetic fibers designed for comfort and durability. They’re cruelty-free and perfect for all-day wear.
Do the lashes include adhesive?
Our lashes don’t come with adhesive. We recommend using your favorite lash glue for a secure hold.
How many times can I reuse the lashes?
With proper care, you can reuse Caroza Lashes up to 10 times. Clean them gently after each wear and store them in their original packaging.
Are Caroza Lashes suitable for beginners?
Yes! Our lashes are easy to apply and perfect for first-timers or seasoned lash lovers.
Are they safe for sensitive eyes?
Yes, our lashes are lightweight and designed for sensitive eyes. Pair them with a trusted adhesive for the best results.
Find answers about shipping
Shipping
Where do you ship?
We currently ship exclusively within the United States.
How long does shipping take?
- Standard shipping: 5–7 business days
- Expedited shipping: 1–3 business days
- Overnight shipping: Next business day if ordered before 2 PM PST
Do you offer free shipping?
Shipping rates are calculated at checkout based on your location and selected shipping method. We occasionally run promotions, so be sure to subscribe to our emails for updates!
Find answers about orders and payments
Orders & Payments
How do I track my order?
Once your order ships, you’ll receive an email with a tracking number. Use it to stay updated on your delivery.
Can I change or cancel my order?
If your order hasn’t been processed yet, we’re happy to help. Email us at info@carozalashes.com as soon as possible.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and PayPal.
How long does it take to process my order?
Orders are processed within 1–3 business days, excluding weekends and holidays.
Is my payment information secure?
Yes, we use secure payment processing to keep your financial details safe.
Why was my payment declined?
Check that your billing information matches what’s on file with your bank. If you’re still having trouble, reach out to your card issuer for more details.
Find answers about returns and refunds
Returns & Refunds
What is your return policy?
Returns are accepted within 14 days of receiving your order. Items must be in original, unopened packaging with seals intact. For hygiene reasons, opened or used lashes cannot be returned.
How do I start a return?
Email info@carozalashes.com with your order number and reason for return. We’ll provide instructions and a return authorization number.
How long does it take to process a refund?
Refunds are processed within 5–10 business days after we receive and inspect your return. Refunds will be issued to your original payment method.
What if my item is damaged or incorrect?
Email us at info@carozalashes.com within 7 days with a description and photo of the issue. We’ll arrange a replacement or refund.
Find general answers
General
How do I apply Caroza Lashes?
It’s easy:
- Gently remove the lashes from the tray.
- Measure them against your lash line and trim if needed.
- Apply a thin layer of adhesive to the band and wait 40 seconds for it to get tacky.
- Press the lashes along your lash line, starting from the center.
Can I wear Caroza Lashes with glasses?
Absolutely. We recommend our natural and light styles for a seamless look that won’t interfere with your frames.
Where is Caroza Lashes based?
We’re proudly based in Los Angeles, CA, and ship exclusively within the U.S.
If you still have questions, email us anytime at info@carozalashes.com. We’re here to help!