FAQ
TRANSACTIONS, SHIPPING & RETURNS
Can I cancel my order?
If you wish to cancel your order please email carozalashes@gmail.com as soon as possible. We try our best to ship out orders and once an order is dispatched we can not cancel the order. Order cancellations will be considered but cannot be guaranteed.
Can I make changes to an order?
Once an order is placed we are no longer able to make any changes to the order. If you wish to make order changes please contact carozalashes@gmail.com to submit a cancellation. Once the order is canceled please place an order with the correct items.
How long does my order take to process?
Upon receiving your order confirmation email notification, your order can take between 1 – 3 business days to process and ship (excluding weekends and holidays). Please note that during special promotions or sales, processing can take between 4 – 6 business days due to an influx of orders.
What is the estimated delivery time for my order?
Delivery times can vary depending on the shipping method and location, but we'll provide you with an estimated delivery range at checkout.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.
What forms of payment do you accept?
Caroza Lashes accepts PayPal, Visa, MasterCard, American Express, Discover and Apple Pay.
All transactions will be processed in USD.
Why is my order not going through?
To resolve the issue, please check the following:
- Billing Address: Make sure it matches the address associated with your bank account.
- CVC Security Code: Verify that the code you entered is correct.
- Billing Name: Ensure the name on your payment method is correctly entered.
These details are crucial for processing your payment successfully.
ABOUT CAROZA LASHES
Is Caroza Lashes a cruelty-free brand?
Yes, Caroza Lashes is cruelty-free. This means that our lashes are made from synthetic blended fibers or sterilized human hair, and our lash adhesive is composed of acrylic material. None of our products are tested on animals.
Is Caroza Lashes vegan?
Yes, Caroza Lashes is a vegan brand. All of our lashes are made from 100% synthetic fibers, and we do not use any animal by-products.
PRODUCT INFORMATION
How do I apply false eyelashes?
Here’s a step-by-step guide to applying false eyelashes:
- Remove the Lash: Gently take the first lash strip from the tray.
- Measure and Trim: Hold the lash strip against your lash line to check the fit. Trim the outer edge if it extends beyond your natural lash line.
- Curl Your Lashes: Use an eyelash curler to curl your natural lashes for a better blend.
- Apply Adhesive: Put a thin layer of lash adhesive along the band of the false lashes. Let the glue sit for about 40 seconds until it becomes tacky.
- Apply the Lashes: Using tweezers, an eyelash applicator, or your fingers, position the lashes as close to your natural lash line as possible. Start by placing them in the center, then adjust the inner and outer edges.
- Final Touches: Apply mascara if desired, and use eyeliner to fill in any gaps for a seamless look.
How many times can I reuse a pair of false eyelashes?
Caroza Lashes are designed for multiple uses and can typically be worn 10 or more times with proper care. For best results, gently remove any glue with makeup remover after each use and store the lashes in their tray to keep their shape.
How do I remove false eyelashes?
To remove your false eyelashes safely:
- Gently Remove: Hold the base of the lash and, starting from the outer corner, gently pull the lash towards your tear duct. Repeat with the other eye. Properly applied lashes should come off easily without discomfort.
- Use Makeup Remover: If you encounter any resistance, dab a non-oil-based makeup remover onto the lash adhesive along your lash line using a cotton swab. Allow the adhesive to soften, then gently lift the outer corner of the lash band and pull the lash inward towards your tear duct.
Avoid tugging or pulling forcefully to prevent damage to your natural lashes and skin.
Is eyelash adhesive included with my purchase?
No, eyelash adhesive is not included with your purchase. Please make sure to buy adhesive separately to use with your false lashes.
What is the best way to remove lash adhesive?
The best way to remove lash adhesive is to use a waterproof or oil-based makeup remover. These types of removers effectively break down and dissolve the adhesive, making it easier to clean your eyelids.
How should I care for my false eyelashes?
To ensure the longevity of your false eyelashes, follow these care tips:
- Remove Glue Buildup: After 3-4 wears, gently peel off any excess glue from the base of the lash using your fingers.
- Apply Mascara Carefully: Apply mascara to your natural lashes first, not the false lashes, to avoid buildup and extend the life of your falsies.
- Store Properly: Keep your lashes in their original tray or in a lash case to maintain their shape and keep them clean.
Proper care will help your lashes stay in great condition for multiple uses.
Can I apply mascara to my false eyelashes?
Yes, you can apply mascara to your false eyelashes if you want a more dramatic effect. However, it's optional, as avoiding mascara can help extend the life of your false lashes. If you choose to use mascara, apply it to your natural lashes first to minimize buildup on the false lashes.
Will false eyelashes harm my natural lashes?
No, false eyelashes will not harm your natural lashes when applied correctly with the proper adhesive and removed safely and gently. In fact, using false lashes can be beneficial as it reduces the need for mascara and eyelash curling, which can sometimes cause damage.